iCEE

iCEE Now

In Australia you are entitled to ask for your prescription following a comprehensive eye examination. 

This legal requirement ensures that you receive a copy of your prescription for your personal records. 

More importantly, you are not compelled to purchase your eyewear from the optician who conducted the examination so, feel free to explore your options without feeling pressured to make a purchase on the spot!

What if I don't have a copy of my prescription?

We sure are! 
We're all set with the big health funds! 

We'll email you an itemised receipt once your order's good to go. 
You’ll need it to get your health fund to pitch in for eligible claims.

Just a heads-up, though: health fund magic works for prescription order only, so that means optical frames and prescription sunglasses. Check out our Terms and Conditions if you want the full scoop. 🎩

Are you covered by health funds?

We've got options galore! 
From single vision to progressive, blue light to light responsive, we've even got sun and polarised lenses to suit all your optical needs.

What types of lenses do you offer?

PD stands for pupillary distance, which is the distance between the centre of your pupils. It's an essential measurement for accurately fitting your eyeglasses.

While your PD can be measured during an eye exam, you can also measure it using our PD reader.

To measure your PD choose "Select Script Lenses & Buy" on the product page and follow the instructions provided.

 

Once you have your PD measurement, you can enter it during the ordering process and we'll use it to ensure the proper alignment of your lenses in your glasses.

If you have any questions or need assistance with measuring your PD, feel free to reach out to our customer support team. We're here to help you through every step of the process.

How do I get my PD measurement?

The turnaround time for your prescription glasses depends on your specific prescription and frame choice. We recommend our High Index lenses for stronger prescriptions, as they offer thinner and lighter options.

However, certain lens and frame combinations may not be feasible to manufacture. If we encounter such a situation, we will promptly notify you. 
Rest assured, we're committed to keeping you informed and exploring alternative solutions to meet your eyewear needs. 

If you have any questions, feel free to contact our customer support team.

I have a strong prescription, can I still purchase

An anti-reflective coating (also known as AR coating) is optional, but it offers several benefits that you may find valuable.

If you frequently experience glare from lights, such as headlights or computer screens, an anti-reflective coating can reduce this glare, improving your vision and comfort.

It also helps to minimise reflections on the lenses, making them nearly invisible to others, which can enhance your appearance and eye contact.

Additionally, AR coating can improve the clarity and sharpness of your vision by reducing reflections and glare, especially in low-light conditions.

While AR coating is not mandatory, many customers find it enhances their overall visual experience and comfort, particularly for activities like driving or working on a computer.

If you're unsure whether AR coating is right for you, feel free to discuss your specific needs and preferences with our team. We're here to assist you in making an informed decision.

Ultimately, the choice to add AR coating to your lenses is yours, and we're here to support you every step of the way.

Get more information

General FAQs

Prescription & Health Funds

Frames & Lenses

Shipping & Returns

How to Pick Your Lenses

Get support